Return Policy
Return policy
Return & Exchange
Return services may be delayed as a result of COVID-19 safety measures.
We want you to feel like every item is the perfect match for your patio and home. If it’s not the right fit, we are kindly to help you to deal with this issue.
You can return most items for a refund within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- Items you have already assembled
- Clearance items
- Open Box Items
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Damaged or Defective Items
We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:
Replacement parts (e.g. umbrella rib)
A replacement item
A refund
Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience.
Return method
Package the item and return it along with all original packaging materials and accessories, then mail as directed;
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, excluding defective or flawed items.
If the returned product affects second sale or losing the package box, you should pay for it, while you can’t gain refund.
We stand behind all of our products. If your item is defective or flawed, and it’s been less than 30 days since your purchase, simply choose one of the options above to return the item. If it’s been more than 30 days since your purchase, please contact us to return the item. See our warranty information for additional details.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refund options
General
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund, please check your bank account first.
Then contact your credit card company, it may take some time before your refund shows up in your account.
Or contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at purpleleafservice@gmail.com.
Restocking Fee
Launch products:
Orders refused or returned as undeliverable when sent to the address provided by the customer deprives other customers of the opportunity to purchase this product and therefore will be subject to a 20% restocking fee if returned.（Returns due to carrier problems are not included.）
After receiving the goods, return will be subject to a 20% restocking fee and corresponding freight if the product is free from manufacturing defective. Once an order is in transit, the sale is final and cannot be altered or cancelled. Before checkout, please confirm whether the one you choose is what you want.
For any issues with your order, please contact purpleleafservice4@gmail.com. Include your order number and a brief description of your issue.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Cancellation Policy
We try to process orders within two business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days.
If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful and we will need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days.